Change Management Built for ServiceNow Success

Implementing ServiceNow? It’s not just an IT project – it’s a people project. At IMA Worldwide, we focus on the human side of change because transformation isn’t merely about installing new technology; it’s about achieving real adoption. Organizations frequently fall into the common trap of focusing purely on go-live dates and technical configurations. Sound familiar? With our AIM methodology, we provide the tools and strategies that guarantee your people actually use what you roll out – because without adoption, even the most sophisticated system falls flat. Do you really want to invest all those resources and pay for technology just to watch your implementation struggle?

From Go-Live to Real-Life

Let’s be honest – rolling out ServiceNow doesn’t guarantee results. The hard truth? Most technology implementation failures aren’t caused by poor system design but by insufficient attention to the human side. Users need to embrace new workflows, change daily habits, and feel confident navigating the platform. AIM helps you create a structured, repeatable process that makes user adoption central to your implementation strategy – not an afterthought. The result? Real change, not just another underutilized tool gathering digital dust in your enterprise environment.

Activate Your Sponsors and Change Agents

Leadership resistance is common, but successful change needs leaders and influencers driving adoption from the front.

Align executives and managers around clear change behaviours
Keep sponsors visible and involved beyond kickoff
Equip informal influencers to lead on the ground
Build top-down and peer-level support that actually sticks

On Time

Within Budget

All Technical Objectives Met

All Business Objectives Met

All Human Objectives Met

Overcome Resistance with Clarity and Confidence

Big systems often face big resistance. Rather than hoping it will somehow disappear, we help you tackle it before it spreads and undermines your entire initiative. Through structured communication, role-specific training, and ongoing reinforcement – not just one-and-done workshops – AIM ensures your teams are ready, not resistant. Our approach also equips leaders to answer the all-important question that employees will inevitably ask: “Why are we doing this?” Because when that question goes unanswered, even your most technically perfect ServiceNow implementation will stall.

Why Choose AIM?

"Having led change management for several Fortune companies, I have reviewed and used multiple change management models. The best one that I have used, and that has moved the change needle the farthest, is AIM. No model gets to the heart of change and produces the actual business results quicker. Well worth the investment.”

“I am very impressed with your model and the emphasis on Installation versus Implementation. I have been involved with several change efforts where reinforcement was not built into the design and we were left with installation and lack of ROI. I have taught another well-known CM methodology at my company but it falls short and lacks the reinforcement piece.”

"AIM has been a tremendous aid in making cultural barriers more visible and opening the dialogue about behaviors that need to change to meet our target and expected outcomes. It’s provided ways to have conversations of who the Sponsors need to be, and what is needed from them to be successful.”

“The AIM methodology is one of the best investments we’ve ever made.”

Maximise Your Investment in ServiceNow

Let IMA Worldwide help you bridge the gap between IT delivery and human adoption, so your platform performs – and your people thrive. Get in touch with IMA Worldwide today.